Refund Policy

• Duplicate charge: you were charged more than once for the same reservation.
• Failure to publish: your payment was captured but your listing was never published because of a fault on our side, and we cannot publish it within a reasonable time.
• Incorrect amount: you were charged an amount different from the reservation you approved.
• Removal without cause: we removed your listing for a reason other than a violation of the Terms or the Content Guidelines. In that case we refund the amount paid on a pro-rata basis where a duration applies, otherwise in full.
• Where a refund is required by applicable consumer law or by Stripe or PayPal program rules.

• Your listing moved down because someone paid more. This is how the leaderboard works and is disclosed before payment.
• Your listing did not produce the traffic, clicks, leads, or sales you hoped for. No outcome is guaranteed.
• You changed your mind after the listing was published.
• Your listing was removed for violating the Terms or the Content Guidelines, including fraudulent, illegal, adult, hateful, deceptive, malware, phishing, or prohibited gambling content.
• You initiated a chargeback instead of contacting us first. We will contest chargebacks for delivered placements.

Approved refunds are returned through the original payment method only — a card refund via Stripe, or a capture refund via PayPal. We cannot refund to a different card, account, or person. Refunds are subject to the timelines and rules of the payment provider and your bank; typically funds appear within 5 to 10 business days.

When a payment is fully refunded or reversed, the corresponding listing is removed from the leaderboard and no longer holds a position or contributes to the minimum bid.

Where a partial refund is issued, the listing may be removed at our discretion. A partially refunded payment does not entitle a listing to a different position: ranking always reflects the amount actually retained.

Email support@thetopspot.example with the payment date, the amount, the business name on the listing, and the provider reference from your receipt. We aim to respond within five business days. Requests are recorded, reviewed by an administrator, and logged for audit.